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In connection with large projects where several participants from different companies have to work together, there is usually a project manager. As IT is a central function in almost all companies, the IT service provider often has the best overview and basis to act as project manager. Many peripheral systems are based on IT and Centex can thus spot pitfalls which a project manager without IT insight might not be able to spot.
When a customer for example changes his address, Centex often acts as project manager and coordinates the electrician, the plumber and the alarm installation contractor etc.
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